Payments & Delivery

Delivery Information

We offer three options for ordering online

Minimum order value £50.00

Local courier delivery

• Delivery price depends on the distance from our stores and your postcode.

• Orders placed by 4:00 pm will be delivered the same day.

• Delivery time between 12:00 pm - 7:00 pm

• Order everything from our store (No limits or restricted products)

Please note, If we don't have all of your ordered products in stock, we will give you a call to discuss the alternatives.

If you wish to receive your delivery at any other time or date please let us know in the "Add comments" section before you place the order and we will contact you to confirm or arrange another suitable time for you.

Parcel deliveries to all UK addresses

• Ambient food delivery price - £11.95

• Frozen or fresh made food delivery - £20-£40

• Maximum 9 glass packed products per parcel

• Delivery 1-2 business days on orders placed by 12 noon

• Orders placed after 12 noon on Thursday will be processed on Monday
  
  
  We dispatch your parcels with 24 hour express delivery service on Monday to Thursday, due to the fact that products will be held in the Parcel Force storage facility over the weekend and the products can spoil. You will receive your packages Tuesday through Friday.
  
  When the order has been processed and shipped, you will receive an email notification with tracking information for your package and your account will be charged.
  
  Someone MUST be at the address of delivery to receive the parcel - delivery times are anytime between 9 am – 8 pm.
  
  Please do not add perishable items for your postal order unless you will be happy to take the responsibility. If you add any perishable products to your delivery (i.e. have to be kept refrigerated), we take that as an agreement that you will take the responsibility if any of those products went off or got damaged during the delivery.
  
  Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. For more information please visit our Terms and Conditions page.
  
  Click & Collect

• Free collection

• Order everything from our store.

• Same day collection on orders placed by 5:00 pm

• Collection available between 3:00 pm and 8:00 pm
  

If we don't have all of your ordered products in stock, we will give you a call to discuss the alternatives.
If you wish to collect your order at any other time or date please let us know in the "Add comments" section before you place the order and we will contact you to confirm or arrange another suitable time for you.

Out of stock policy and substitutes

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. Occasionally we may run out of exactly what you ordered and rather than turn up empty handed we offer a substitute service. For example, if you add a product to your cart and we find it’s out of stock, we’ll always try to find you something similar. Similar does not mean identical but we will do our best to match out of stock product as close as possible. Let’s say you ask for a small bottle of kvass "Danilo". In the unlikely event that we’ve run out, we might give you a larger bottle instead or you will get a similar brand. And don’t worry, you will only pay for the lowest priced product - you don't have to pay more than you originally intended to, so if we have to substitute an item we’ll pay the difference. You can tell us whether you are happy to accept or not accept substitutes when you check out. If you choose not to select them, then it’s not a problem , we simply deduct the cost of the out of stock item from your order.